In today’s episode, Obed discusses why one of the best parts of accounting is focusing on client experience. The episode covers how the change in consumer behavior has impacted client expectations and employee engagement. He highlights the cost of poor CX and rewards of a great client experience.
In this episode:
- 00:54 – How focusing on people and their goals will make you thrive as a CPA
- 01:47 – Why focusing on CX is a hack of business plan
- 05:12 – Accounting can be powerful when done right
- 07:58 – Consumer expectations examples
- 08:39 – Sneak peek at my own CX results
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