In today’s episode, Obed discusses the specifics mapping the client journey at your firm. You’ll hear why it’s a huge mistake to neglect your wellbeing. You’ll see how building a career that works for you is the easiest way to bring something different and...
In today’s episode, Obed discusses the specifics mapping the client journey at your firm. You’ll hear why it’s a huge mistake to forget about the client journey and the big steps in the journey that most firms miss. You’ll see how, mapping the client...
In today’s episode, Obed discusses the specifics of creating your client experience vision and how that vision simplifies every decision in your firm, career or organization. You’ll hear the exact vision Obed uses and how that’s benefited his firm, career...
In today’s episode, Obed discusses how client experience has been defined for accountants and how it’s different from customer service. You’ll learn the five key foundations for building the perfect client experience at your firm and who should be...
In today’s episode, Obed discusses why one of the best parts of accounting is focusing on client experience. The episode covers how the change in consumer behavior has impacted client expectations and employee engagement. He highlights the cost of poor CX and...
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